IELTS LISTENING
SECTION 1
Questions 1-10
Choose the correct letter A, B or C
Example
The woman says she is interested in
A part-time employment.
B a permanent job.
C unpaid work.
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1 The librarian says that training always includes
A computer skills.
B basic medical skills.
C interpersonal skills.
2 All library service volunteers have to
A record their arrival and departure.
B stay within ‘staff only' sections.
C wear a uniform.
3 The woman would be entitled to a contribution towards the cost of
A transport by minibus.
B parking at the library.
C public transport.
4 One recent library project involved
A labelling historical objects.
B protecting historical photographs.
C cataloguing historical documents.
5 At present, the library is looking for people to
A record books onto CD.
B tell stories to children.
C read books to the blind.
6 The woman says she is interested in a project involving
A taking library books to people in hospital.
B delivering library books to people at home.
C driving the disabled to the library.
7 The woman agrees to work for
A two hours per week.
B four hours per week.
C six hours per week.
Questions 8-10
Choose THREE letters A-G. Which THREE of the following must be provided by all volunteers?
A civil conviction check
B signed copy of commitment
C certificates to indicate qualifications
D emergency contact information
E date of birth
F signature of parent or guardian
G referees
SECTION 2
Questions 11-20
Questions 11-14
Complete the sentences below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
11 ‘Canadian Clean Air Day' will be held on 11)__________
12 Air pollution may be responsible for 12)__________deaths every year in Canada.
13 The sector most responsible for smog-producing pollutants is 13)__________
14 Scientists now know that even 14)__________of pollutants can be harmful.
Questions 15-20
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Reducing Air Pollution
Individual action
• respond to the 15)__________Challenge'
• walk, cycle or car-pool to work
• use public transit
• 16)__________
• 17)__________your domestic equipment
Government action
• emission reduction in the 18)__________region of US and Canada
• move towards 19)__________ ( e.g. less sulphur in gasoline & diesel)
• reduction of pollutants from 20)__________and power plants.
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SECTION 3
Questions 21- 30
Complete the notes below.
Write NO MORE THAN THREE WORDS for each answer.
Field Trip to Kenya
Area of country: the 21__________of Kenya
Accommodation: Marich Pass Field Studies Centre
• in traditional 'bandas' (bring mosquito 22__________ )
• study areas: 23__________ , lecture room, outdoor areas
Type of environment: both 24__________and semi-arid plains
Activities:
• interviews (with interpreters)
• 25__________ (environment and culture)
• morphological mapping
• projects (all connected with 26 __________ issues)
Jack’s group did project on: 27__________ supply and quality issues
Expeditions:
• to Sigor (a 28__________) to study distribution
• to the Wei Wei valley to study agricultural production
• to a 29 __________
Evaluation:
• logistics - well run
• gave insight into lives of others
• provided input for his 30 __________
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SECTION 4
Questions 31-34
Write ONE WORD for each answer
Research methodology
Stage 1
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Discussion with supermarket department manager to decide on the store’s 31________for the website
Decision to investigate website use as a 32________way for customers to communicate problems
Design of questionnaire to identify customers’ experiences and 33________ to problems
Data collected from 34________ with customers in four branches of the supermarket
Analysis of responses
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Stage 2
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Questions 35-40
Choose the correct letter, A, B or C
35 Which pie chart shows the percentage of respondents who experienced a problem in the supermarket?
36 Which pie chart shows the reasons why customers failed to report the problem directly to supermarket staff?
37 How might the student's website help the supermarket, according to the manager?
A It would support the expansion of the company.
B It would allow the identification of problem areas.
C It would make the company appear more professional.
38 The student says one problem is that some customers
A do not have computer skills.
B do not have their own computer.
C do not have access to a computer.
39 Further observation of website use is necessary because of
A the small size of the sample.
B the need to evaluate the objectives.
C the unrepresentative nature of the respondents.
40 One positive result of the website for the supermarket staff could be
A greater support from management.
B less chance of unfair complaints.
C greater cooperation between staff.
Answers
1. B:
2. A:
3. C:
4. B:
5. A:
6. A:
7. B:
8. B, D, G in any order:
9. B, D, G in any order:
10. B, D, G in any order:
11. June 6th:
12. 5,000:
13. transportation:
14. low levels:
15. Commuter:
16. plant trees:
17. upgrade:
18. border:
19. clean(er) fuels:
20. factories:
21. north-west:
22. spray:
23. (a) (small) library:
24. mountains:
25. field observation:
26. development:
27. water:
28. market town:
29. national park:
30. dissertation:
31. requirements:
32. private:
33. attitudes:
34. interviews:
35. B:
36. C:
37. B:
38. B:
39. A:
40. C:
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